Studio Policies

Accelerated Voice Lab, Accelerated Piano Lab & Private Voice Lessons

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last updated August 14, 2026

Enrollment & Scheduling

Once registration is complete, Patterson Performing Arts, Inc. will confirm the student's lesson or Lab placement by email. Students and parents will then receive access to the Student Portal, where they can view lesson schedules, studio events and closures, report absences, and manage eligible make-up credits.

Lessons and Labs are held weekly except during scheduled studio closures. The complete studio calendar is available through the Student Portal and our Calendar Overview.

Tuition is divided into equal monthly installments and does not vary based on the number of scheduled lessons in a particular month. Tuition is not prorated for scheduled studio holidays or closures. A student's first month of enrollment may be prorated when beginning mid-month.

Students who need to change their regular lesson day or time may request a schedule change via email. Changes are subject to availability. Whenever possible, we recommend providing at least 30 days' notice to allow for the greatest number of scheduling options.

Absences & Make-up Credits

There are no refunds for missed lessons.

To receive a make-up credit for an absence, students must report the absence through the Student Portal at least 24 hours before the scheduled lesson or Lab. Calling, texting, or emailing the studio does not automatically generate a make-up credit.

Once a credit has been issued, students may use it to register through the Student Portal for an eligible open make-up slot. Lab students may register for available Lab openings, and private students may register for available private lesson openings.

Make-up opportunities are dependent upon available openings created by student absences or standing openings in the schedule and therefore cannot be guaranteed.

Students may redeem a maximum of:

3 make-up credits during the Fall/Winter Session
3 make-up credits during the Spring Session
2 make-up credits during the Summer Session

All make-up credits expire at the end of the applicable session and do not roll over into a future session.

If an instructor must cancel a scheduled lesson or Lab, a make-up credit will be issued. These credits are redeemed through the same make-up system and remain subject to available openings.

Cancellations made with less than 24 hours' notice, including cancellations due to illness, do not qualify for a make-up credit.

Tuition & Payment

Tuition is prepaid in equal monthly installments and automatically charged to the card on file on the 1st of each month.

A processing fee of 2.9% + $0.30 per transaction is applied to card payments. A $50 fee may be assessed for insufficient funds or late payments.

Piano books, vocal sheet music, curriculum materials, and other standard instructional materials are included in tuition for Accelerated Voice Lab, Accelerated Piano Lab, and Private Voice students.

Families are responsible for keeping their payment and account information current in the Student Portal.

All tuition and fees are non-refundable. Student absences, vacations, schedule conflicts, or other missed lessons do not reduce or eliminate the student's tuition obligation.

Continuing Enrollment & Withdrawal

Enrollment at Patterson Performing Arts, Inc. is ongoing. Once enrolled, students remain enrolled and tuition continues to be charged monthly until the required notice of withdrawal is submitted.

To end enrollment, families must submit the Unenrollment Form at least one full calendar month in advance, by the 15th of the preceding month.

For example, to end lessons effective November 1, the Unenrollment Form must be submitted by September 15. October tuition will be charged on October 1, and the student may continue attending lessons through the end of October. No tuition will be charged on November 1, and enrollment will end at that time.

If the Unenrollment Form is received after the applicable deadline, enrollment and tuition responsibility will continue for an additional month.

Canceling individual lessons or reporting absences through the Student Portal does not constitute notice of withdrawal and does not release a student from the obligation to pay tuition.

Illness Policy

Please do not attend lessons or Labs when a student has a fever, vomiting, a known contagious illness, or symptoms that could reasonably expose instructors or other students to illness.

If a student will be absent due to illness, please report the absence through the Student Portal. The standard 24-hour cancellation policy applies to illness-related absences.

If an unexpected illness or emergency occurs with less than 24 hours' notice, please notify the studio by text at 314-529-0082 so that instructors know not to expect the student. A make-up credit will not be issued for cancellations made with less than 24 hours' notice.

Drop-off & Pick-Up

Students should be dropped off and picked up at the designated Patterson Performing Arts, Inc. entrance on the Gore Ave. side of the building.

Please review our FAQ page for complete directions, parking, entrance, accessibility, arrival, and pick-up information.

Inclement Weather

Patterson Performing Arts, Inc. does not automatically close when local school districts close due to weather. Any decision to close the studio will be communicated to affected families by email (and text for families who opt in to SMS messages on the portal), generally before 3:00 p.m. for evening lessons.

When the physical studio must close, Private Voice Lessons may be held via Zoom when appropriate. Because of the collaborative format of our Accelerated Voice and Piano Labs, Labs will generally not move online.

If PPA cancels a scheduled lesson or Lab and does not provide remote instruction, the student will receive a make-up credit to use for an eligible opening during the applicable session.

Liability Waiver

By registering for lessons or Labs, the student and/or the student's parent or legal guardian acknowledges the inherent risks associated with participation in musical instruction and related activities and agrees to release and hold harmless Patterson Performing Arts, Inc., its owners, employees, instructors, teaching assistants, agents, and representatives from claims for injury or damages arising from participation in Patterson Performing Arts, Inc. activities, to the fullest extent permitted by law.

Photography & Media Release

By registering for lessons or Labs, students and/or their parents or legal guardians acknowledge that photographs or video recordings may be taken during lessons, Labs, performances, rehearsals, or other Patterson Performing Arts, Inc. activities and may be used by Patterson Performing Arts, Inc. for educational, promotional, social media, website, or other studio-related purposes.

Any student or parent who does not wish for the student to be photographed or recorded should notify the studio in writing at admin@pattersonperformingarts.com.

Summer Camp Policies

Calendar

Each week of camp will meet Monday through Friday, 9:00am - 3:00pm.

Tuition

Camp Tuition is $300/camper/week (+Stripe processing fee). Enrolling in camp requires pre-payment, auto-drafted from the card on file. All payments are non-refundable.

Campers who are registered for multiple weeks of camp will be charged for the first week at the time of registration. The remaining camp weeks will be charged on June 1.

Our faculty have reserved their time based on registration. There are no refunds, credits or transfers for missed or canceled camp days. No exceptions.

Conduct

We look forward to having a great time with our campers! It is expected that all campers follow directions and rules, stay on task, and respect both their fellow campers and our instructors. Campers with repeated behavior issues that become disruptive, may not be well suited for our camps and may be asked to leave the program at the instructor’s discretion. If your camper has any medical concerns or developmental variations that you would like to discuss prior to registration to ensure they are a proper fit for our camps, please contact our Owner (heather@pattersonperformingarts.com).

Drop-off/Pick-Up Procedures

Our Studio address is 10 W Lockwood, Webster Groves, MO 63119 (3rd floor of the church). Parents and campers who drive themselves should park in the lot on the West side of the church (this is not accessible from the front of the church - do not use the church address. In Google/Apple maps, type in Patterson Performing Arts -- our door is pinned). Access the lot from Gore Avenue between Lockwood and Cedar Ave.

An Instructor will greet Kids Music Campers and their guardians at the start of camp each day between 8:50-9:00am at the wooden doors facing the parking lot and will escort campers to the third-floor studio. For Songwriting and Musical Theatre Camps, an Instructor will greet campers at the start of the first day of camp at the wooden doors facing the parking lot and will escort campers to the third-floor studio. After the first day, those campers may head upstairs and go straight to the Voice Studio for the start of each camp day. At the end of camp each day, all campers will be returned to the doors leading to the parking lot at 3:00pm, where parents may pick up. Parents are welcome to drive around the U-shaped lot to the sidewalk leading to the entrance and have campers walk to and from the car. Please be aware that students who drive themselves are not escorted into the parking lot. If campers arrive late, they must be escorted by a guardian directly to the third-floor Studio, where they will need to sign-in their camper in person. Campers waiting in the hallways and lobbies before and after camps are NOT supervised by staff or faculty. Any campers who have not been picked up by 3:10pm will be charged a late pickup fee of $10.00 plus $1.00/minute.

Health-Related Needs/Accommodations

If your camper has health-related needs, such as allergies, special dietary restrictions, hearing or visual impairments, chronic illness, medical concerns, or developmental variations, contact our Owner (heather@pattersonperformingarts.com) prior to registration to discuss.

PPA Instructors are unable to administer medications of any kind to campers. Any campers who require medications during camp time will need to either administer it themselves or a guardian will need to be present to administer for them. Campers will need to bring lunch (no microwavable meals) for themselves, every day. Any food allergies must be reported to the Studio prior to the first day of camp.

Transfers

Patterson Performing Arts, Inc. offers the opportunity for campers to transfer to another PPA camp pending availability. Transfers must be submitted before the first day of your child's originally registered PPA camp. There are no refunds or credits for transfer requests which cannot be fulfilled due to lack of availability. No exceptions. Transfer forms are available by contacting our Studio (admin@pattersonperformingarts.com).

Camp Cancellation

In the event that enrollment does not reach the required number for a particular camp, or circumstances arise beyond the Studio's control, Patterson Performing Arts, Inc. reserves the right to cancel. Guardians will be notified, and we will be happy to work with you to find a suitable replacement. If no replacement can be settled upon, PPA will refund your money in full.

Liability Waiver

Photography & Media Release

Any student or parent who does not wish for the student to be photographed or recorded should notify the studio in writing at admin@pattersonperformingarts.com.