Studio Policies

Scheduling Lessons


Initially, lessons are scheduled via communication with our Administrative Assistant (Email Admin). Upon enrolling in lessons, parents and students have access to the Student Portal, which gives families the convenient ability to view the schedule for lessons, upcoming events & holidays, and the flexibility of canceling/re-scheduling lessons when there is a conflict, without having to contact the studio first.

Lessons are held weekly unless otherwise stated. Please make note of studio holidays when no lessons are held (Year-at-a-Glance Calendar). Lesson slots are filled on a first-come first-served basis, once students are registered for tuition AutoPay. Students must notify Patterson Performing Arts, using the convenient Student Portal, more than 24 hours ahead of an absence in order to receive a make-up lesson. Only enrolled students are allowed to have make-up lessons. There are no refunds for missed lessons. A maximum of 3 make-up lessons may be redeemed per session (Fall/Winter, Spring, Summer) and will expire at the end of each session (Feb. 9, May 20, July 31). If the teacher is absent, has an emergency, or there is inclement weather, students will be issued a make-up credit. This will be handled on a case-by-case basis. 


To cancel a lesson in advance (at least 24 hours prior), visit the calendar in the portal, submit attendance as absent and a make-up credit will be issued, at which point you may sign up for any other open slots. (Lab students may only sign up for vacant Lab slots; 1:1 students may only sign up for vacant 1:1 slots).




Patterson Performing Arts offers a hassle-free automated payment system. Tuition is automatically charged on the 1st of each month, and a receipt is immediately emailed to you. Due to processing costs, there is a $20 fee for insufficient funds or late payments. Piano books are given as needed and charged when they are received by the student. We will keep credit card information on file and automatically charge for books. Students can expect about $40-70 of music per year. Voice materials are included in tuition for the Accelerated Voice Lab and will not be billed separately. To sign up for AutoPay, follow the instructions below. No student may enroll in music lessons until AutoPay has been setup.

Once enrolled in music lessons, we'll keep you enrolled until you tell us you need to withdraw. If you need to pause or cancel your enrollment, you must submit written notice prior to the 1st of the month to avoid further charges. If notice is received after the 1st of the month, the tuition for the current month will still be charged. Any lesson cancellations do not release you from your payment obligation. It is your responsibility to keep your account/card information up-to-date in the portal. All payments are non-refundable. 


Instructions for Getting Started with Auto Pay


  1. Log in to the Student Portal with your username and password sent to you via email by Patterson Performing Arts.

  2. Click on icon to the right of your name in the top right corner and select My Preferences.

  3. In the Personal Information area, click on the green + Add Card button. When the pop-up appears, enter in all credit card or account details.

  4. Be sure to select the Auto Pay option found at the very bottom of the credit card details pop-up.

  5. Click OK. You can store as many credit cards or bank accounts as you like on file.

Indemnity & Media Release

I release any and all rights and claims for damages against Patterson Performing Arts and its Staff in the unlikely event of injury sustained by myself or my child(ren) during the course of or as a result of this musical activity. 

Patterson Performing Arts & Heather McKenzie Patterson (Owner) reserves the right to any photograph/video taken at our Studio or during any Studio-sanctioned events. Any parent or student who does not wish to have their image recorded or photographed should make their wishes known in writing to our Administrative Assistant at

© 2019 by Patterson Performing Arts