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Studio Policies

Scheduling Lessons


Once enrolled, lessons are scheduled via communication with our office (Email Admin). Parents and students then have access to the Student Portal, which gives families the convenient ability to view the schedule for lessons, upcoming events & holidays, and the flexibility of canceling/re-scheduling lessons when there is a conflict. Lessons are held weekly except for studio holidays, marked on the Portal Calendar as well as our Calendar Overview.

Redeeming Make-up Credits

There are no refunds for missed lessons. In order to receive a make-up lesson, students must use the Student Portal to mark themselves absent at least 24 hours before a missed lesson. Calling or texting the studio does not generate a make-up credit. As a courtesy, a maximum of 3 make-up credits may be redeemed per session (Fall/Winter, Spring, Summer) and are subject to availability. Make-up credits will expire at the end of each session (Jan. 31, May 23, July 31) and do not rollover. If the teacher is absent or has an emergency, students will be issued a make-up credit; however, credits are always subject to availability. 


To cancel a lesson in advance (at least 24 hours prior), log into the Student Portal. Click on the upcoming event on the right-hand side that you need to cancel and confirm cancellation. A make-up credit will be issued, at which point you may register for any other open slots, which you can view in the Calendar within the portal. (Lab students may only sign up for vacant Lab slots; 1:1 students may only sign up for vacant 1:1 slots).




Patterson Performing Arts offers a hassle-free automated payment system. Tuition is charged on the 1st of each month. There is a $50 fee for insufficient funds or late payments. Piano books and vocal sheet music are included with tuition and provided as needed. We keep credit card information on file and automatically charge for books. All materials, including sheet music, are included in tuition for the Accelerated Voice Lab and will not be billed separately. 

Once enrolled in music lessons, we'll keep you enrolled until you tell us you need to withdraw. If you need to pause or cancel your enrollment, you must submit this Unenrollment Form by the 15th of the month prior to the month of withdrawal, to avoid further charges. If notice is received after the 15th of the month, the tuition for the next month will still be charged, and the student will be welcome to continue lessons that month. Any lesson cancellations do not release you from your payment obligation. It is your responsibility to keep your account/card information up-to-date in the portal. All payments are non-refundable. 

Indemnity & Media Release

I release any and all rights and claims for damages against Patterson Performing Arts and its Staff in the unlikely event of injury sustained by myself or my child(ren) during the course of or as a result of this musical activity. 

Patterson Performing Arts & Heather McKenzie Patterson (Owner) reserve the right to any photograph/video taken at our Studio or during any Studio-sanctioned events. Any parent or student who does not wish to have their image recorded or photographed should make their wishes known in writing to our studio at

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